We stand behind our products and gladly accept returns, exchanges and cancellations.

Return in 4 Easy Steps:

1

Look Up Your Order

Order Lookup

Note: Original packaging is needed. **See steps below if you do not have the original packaging.

2

Print Label

Print your return label and place on the packaging.

3

Send

Drop off your item at the post office, hand it to your postman or schedule a free item pick up.

 

4

Refund / Store Credit

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

**Don’t have the original Packaging? If you do not have the original packaging, bring your item to the post office to purchase a return label. Our return address is:

Cloth & Cord
1905 Lawrence Road
Ste. 400
Kemah, Tx 77565

Return options:

  • Refund

    We’re sorry your order didn’t work out. Reach out to us within 30 days of the delivery date. Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, you will receive a full refund back to your original payment method. Shipping costs are the responsibility of the buyer and will be deducted from your refund.

  • Exchange

    Love it, but it clashes with your outfit? No problem! Exchange requests must be received within 30 days of the original order date along with the item in the same condition received.

  • Store Credit Plus Free Shipping

    Love our store, but not quite the item you received? If your return arrives back to us within 30 days of your shipping date, you can receive a Cloth & Cord store credit for the amount of your return. ***Store credit can only be used at ClothandCord.com

Non-refundable items:

  • Worn/damaged items by customer.
  • Free gifts and promotional items.
  • Customized orders.
  • Shipping charges.

Cancellations:

  • There is a 24-hour window after the order has been placed to cancel the order, however, if the item has already shipped then it is too late to cancel.

Gifts:

  • If the item was marked as a gift when purchased and shipped directly to the recipient, the recipient will receive a Cloth & Cord store credit for the value of the return.

Defective items:

  • All of our items go through a quality check before being shipped but if your item happens to make it pass our quality assurance team, we’re happy to repair, exchange or refund your item, free of charge.

Have questions? Just gives us a call at 281-247-0240 or email us at support@clothandcord.com and one of our associates will guide you through 4 easy steps.

 This updated shipping policy is effective March 18, 2021