Contact Us

Frequently Asked Questions

Check out some of our FAQ below:

Can you add a note/ gift wrap my items?

All items are nicely packaged and we are happy to ship straight to the giftee with or without a receipt and add a note on your behalf, just leave the info in the note/comment box @ checkout.

What if I need to cancel my order?

If you wish to cancel your order this must be done within a 24 hour period for custom orders, after this time your order will have been started to be made and therefore cannot be cancelled.

How long will delivery take &what shipping company will be used?

Delivery Time

If you're in a rush try one of our items under the "1 Day to Ship" tab. Otherwise all other items take 3-7 days to ship, then 2-4 days for delivery.

What if I need to expedite shipping?

If your order is needed by a specific time and you have any concerns, please message us through the contact form or chat box before purchasing the item to ensure the time to ship + the delivery time will reach the final destination in your expected time frame.

*All shipping costs are the responsibility of the buyer and are non-refundable.

Please make sure you have the correct address for your shipping address.
If any package is returned to the seller due to an invalid/undeliverable address provided by the buyer, the buyer will be responsible for the second shipping payment.

What is your refund policy?
We stand behind our products. If you have any problems with your purchase, please contact us and we will do our best to correct the issue. See our full refund policy here -> https://www.clothandcord.com/returns-exchanges/

Send us an email

Customer Service

Ph: (281) 247-0240
Hours: Monday-Friday 9am-5pm CST

Location: *Scheduled pick-ups and appointments only. 
Cloth & Cord Headquarters
2260 Dickinson Ave. Unit G
Dickinson, Tx 77539