Contact Us

Frequently Asked Questions

Check out some of our FAQ below:

Can you add a note/ gift wrap my items?

All items are nicely packaged and we are happy to ship straight to the giftee with or without a receipt and add a note on your behalf, just leave the info in the note/comment box @ checkout.

What if I need to cancel my order?

If you wish to cancel your order this must be done within a 24 hour period for custom orders, after this time your order will have been started to be made and therefore cannot be cancelled.

How long will delivery take &what shipping company will be used?

Delivery Time

Check the product page for delivery times. If you need the item sooner. Give us a call to arrange rush delivery at 281-247-0240

What if I need to expedite shipping?

Check the product page for delivery times. If you need the item sooner. Give us a call to arrange rush delivery at 281-247-0240

What is your refund policy?
We stand behind our products. If you have any problems with your purchase, please contact us and we will do our best to correct the issue. See our full refund policy here -> https://www.clothandcord.com/returns-exchanges/

Send us an email

Email: support@clothandcord.com

Customer Service

Ph: (281) 247-0240
Hours: Monday-Friday 9am-5pm CST

Location: *Scheduled pick-ups and appointments only. 
Cloth & Cord Headquarters
1905 Lawrence Rd Ste#400
Kemah, Tx 77565